Emergency Contacts

Emergencies 911
Police 313-277-6770
Fire 313-791-9880
Poison Control 800-222-1222

River Oaks Contacts

Monday 9 – 5
Tuesday 9 – 5
Wednesday 9 – 5
Thursday 9 – 5
Friday 9 – 5
Saturday Closed
Sunday Closed
Leasing office 313-271-4649
Email ro@hartmantyner.com
Maintenance 313-271-4649
Emergency maintenance 877-263-3145

Hartman & Tyner Corporate Contacts

Quality assurance 800-252-6133
Quality assurance email qa@hartmantyner.com
Corporate website www.hartmantyner.com


Online Visit RentPayment.com and you'll have the option of paying with an E-Check or using a MasterCard, Visa, or Discover card. For your convenience, you may also set up recurring auto-payments. You'll need your tenant code (t-code) when registering with RentPayment for the first time. The t-code can be found on your lease, or we'll be happy to provide it if you stop by the leasing office.
By phone Your RentPayment.com account also allows payments by phone. They can be contacted at 866-289-5977.
By mail Send a check or money order along with your rental coupon to the address printed on the coupon. If you need more rental coupons or self-addressed envelopes, please stop by the leasing office and our staff will be more than willing to provide these to you. Please allow 7–10 business days for processing.
In person As a courtesy, some payments may be accepted in the office.

Rent is due on the first day of each month. We provide a grace period until the fifth of the month with no late fee penalty. On the sixth of the month a late charge of $40.00 will be assessed, with an additional $40.00 assessed on the sixteenth if rent remains unpaid.

Cats and dogs

There is a $200 non-refundable pet fee for keeping cats or dogs. This is not a "pet security deposit" but rather a one-time fee. There will also be a $20 monthly pet charge for a single cat or dog, or a $40 charge for two cats or dogs.

Cats and dogs must be registered with the leasing office. Dogs must not be on the list of prohibited breeds below. Dogs on the conditionally permitted list are allowed if they have received a Canine Good Citizen certificate from the American Kennel Club. All other breeds are allowed.

These are the allowed combinations of cats and dogs:

Monthly pet rent One-time pet fee
One cat $20 $200
One dog weighing less than fifty pounds $20 $200
Two cats $40 $200
Two dogs weighing less than twenty pounds each $40 $200
One cat and one dog, the dog weighing less than fifty pounds $40 $200

Additional pets

Additional small pets may be kept with these restrictions:

Terms and conditions

  1. Resident will accept full financial liability for any damages the pet may cause. Resident further agrees to indemnify and hold landlord harmless from any and all public or private liability and/or property damage arising either directly or indirectly from keeping the pet on the premises.
  2. Pets must be up to date on shots and dogs must be licensed in accordance with any requirements of state law or local ordinance.
  3. The pet shall not be allowed out of your apartment unless it is on a leash and under the control of a responsible person. Pets are not to be staked or tied outside the apartment or left unattended on the balconies, porches, or patios.
  4. Resident agrees to clean up any pet waste or mess immediately and dispose of it properly. A fee of $25 will be assessed for each incidence of non-compliance.
  5. All pets are to be spayed or neutered. No breeding or pet offspring allowed.
  6. No pets are allowed in the pool, tennis courts, or recreational areas.
  7. Pet may not obstruct or prevent employees or agents from properly performing their functions, duties, or responsibilities.
  8. Upon notification from the landlord, resident agrees to remove the pet from the apartment within five days if the pet becomes a nuisance or interferes with rights, comforts, or convenience of other residents.
  9. Upon notification from the landlord, resident agrees to immediately remove pet if it displays threatening or aggressive behavior.
  10. Resident agrees that the dog is not a restricted breed, and management has photographed the dog for record-keeping purposes.

Failure to follow any of the above rules could result in losing your rental concession if applicable or the termination of the lease. Management reserves the right to make modifications or additions to the above rules.

Prohibited dog breeds

The following dog breeds pose an unacceptable risk, and therefore are not allowed in Hartman & Tyner communities. Mixes of the following breeds are likewise prohibited:

Conditionally permitted dog breeds

Started in 1989, Canine Good Citizen is a certification program that is designed to reward dogs who have good manners at home and in the community. Many dog owners choose Canine Good Citizen training as the first step in training their dogs. The Canine Good Citizen Program lays the foundation for other AKC activities such as obedience, agility, tracking, and performance events. Dogs who have a solid obedience education are a joy to live with-they respond well to household routines, have good manners in the presence of people and other dogs, and they fully enjoy the company of the owner who took the time to provide training, intellectual stimulation, and a high quality life.

In a little over one decade, the Canine Good Citizen Program has begun to have an extremely positive impact in many of our communities. This is a program that can help us assure that the dogs we love will always be welcomed and well-respected members of our communities.

Certification can only begin once the dog has been vaccinated for rabies at 6 months of age. Puppies under 6 months of age may submit a S.T.A.R. Puppy Certificate from the American Kennel Club.

Mixes of the prohibited dogs are not permitted. Mixes of the dogs permitted with a training certificate will be allowed.

The following breeds of dogs are permitted with a Canine Good Citizen certificate only:

FAQ (Frequently Asked Questions)

How do I pay my YES Energy gas bill?

You can mail utility payments to the address posted on your YES Energy statement or by calling 866-289-5977. If you are in need of a replacement statement, please contact the leasing office.

How can I reduce my electric / water / gas bill?

Coming soon...

What is considered a maintenance emergency?

If you experience any of these maintenance issues and our leasing office is closed, call the emergency maintenance number listed above. For all other maintenance issues, please call our non-emergency number and leave a message. We'll get back to you during business hours.

What if the machine took my money or the washer/dryer in my building is out of service?

Please contact the leasing office for more information or to place a service request.

What happens when I refer my friend to the community?

Coming soon...

How long will it take to get my resident referral voucher?

All qualified resident referral vouchers are issued approximately thirty days after the referred resident moves into their new apartment home. Review your Resident Referral Form or contact the leasing office for more detailed information.

What if I have a complaint about my neighbor?

While our goal is to provide you with a comfortable environment, please keep in mind that there is a certain level of sound that is to be expected when living in a multi-dwelling facility. If the level of noise reaches a volume that is deemed to be excessive by other residents, please place this information in writing and deliver it to the Property Manager's attention. The responsible party will be immediately addressed.

What if I want to transfer to a different apartment?

Please contact the leasing office for resident transfer information.

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